Privacy Policy
Last Updated: 14 September 2026
Creative Autonomy ("Creative Autonomy", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.creativeautonomy.com.au, contact us or engage our services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
Information We Collect
The type of personal information we collect depends on how you interact with us.
This may include:
Your name
Business name
Email address
Phone number
Website and social media details
Billing and payment information
Information about your business and website requirements
Information you provide through enquiry forms, questionnaires or other communications
Files, documents, images and other materials you provide to us
Information provided when booking an appointment or engaging our services
Website usage information, such as your IP address, browser type, device information, pages visited and interactions with our website
We only collect personal information that is reasonably necessary for our business activities and the services we provide.
How We Collect Your Information
We may collect personal information when you:
Visit or interact with our website
Submit an enquiry or contact form
Book a consultation or appointment
Engage Creative Autonomy for website design services
Communicate with us by email, phone or social media
Complete client questionnaires or provide project information
Make a payment
Subscribe to marketing communications
Upload or share files and information with us
Where reasonably possible, we collect personal information directly from you.
We may also collect certain information automatically when you use our website through cookies, analytics and tracking technologies.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Communicate with you about our services
Provide and manage our website design services
Manage client projects and appointments
Process payments and invoices
Provide customer support
Send marketing communications where you have consented to receive them or where otherwise permitted by law
Improve our website, services and customer experience
Understand how visitors use our website
Maintain the security and functionality of our website and systems
Comply with our legal and regulatory obligations
We do not sell or rent your personal information.
Marketing Communications
If you choose to receive marketing communications from us, we may send you information about Creative Autonomy, our services, resources, news and other updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at hello@creativeautonomy.com.au.
Cookies, Analytics and Tracking
Our website uses cookies and similar technologies to provide website functionality, understand how visitors use our website and improve your experience.
We use Google Analytics to understand website traffic, including how visitors interact with our website and which pages are most useful.
We also use the Meta Pixel to understand website activity, measure the effectiveness of our marketing and advertising, and help us understand and reach relevant audiences through Meta platforms.
These technologies may collect information such as your IP address, browser or device information, pages visited, interactions with our website and other usage information. This information may be shared with the relevant third-party providers in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. You may also be able to manage advertising preferences through the relevant third-party platforms. Some website functionality may be affected if cookies or similar technologies are disabled.
Third-Party Services
We use trusted third-party service providers to help us operate our business, manage client projects, process payments, communicate with clients and maintain our website.
These services may include providers for:
Website hosting and functionality
Client and project management
Scheduling and online meetings
Document and file storage
Payment processing
Email and business communications
Website analytics and advertising
Some of these third-party services may collect, store or process personal information on our behalf. Their handling of personal information is subject to their own privacy policies and terms.
Disclosure of Personal Information
We may disclose personal information to third-party service providers where reasonably necessary to operate our business, provide our services or process transactions.
We may also disclose personal information where required or authorised by law, or where you have provided consent.
We do not sell or rent your personal information.
Overseas Disclosure
Some of the third-party services we use may store or process personal information outside Australia.
Where applicable, personal information may be disclosed to recipients located in countries including the United States and other countries where our service providers operate.
We take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately and in accordance with applicable privacy obligations.
How We Store and Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through the third-party services we use to operate our business.
While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business and financial records, resolve disputes, meet legal obligations or otherwise as required or permitted by law.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us at:
hello@creativeautonomy.com.au
We will respond to your request within a reasonable period and in accordance with applicable privacy laws.
Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy obligations, we encourage you to contact us first so we can understand and address your concerns.
Please send your complaint to:
hello@creativeautonomy.com.au
We will acknowledge and investigate your complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Data Breaches
If we become aware of a data breach involving personal information that is likely to result in serious harm and the breach is subject to the Notifiable Data Breaches scheme, we will take the steps required by applicable law, including notifying affected individuals and the OAIC where required.
External Links
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children through our website.
If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
Any updates will be published on this page and the Last Updated date will be revised accordingly.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Creative Autonomy
hello@creativeautonomy.com.au
www.creativeautonomy.com.au